You know this feeling: the complete satisfaction that washes over you when you realize that the investment you just made in your home, and yourself, is guaranteed by a company that has been earning customers trust for nearly 100 years.
That’s exactly the feeling that MrSteam’s warranty and after-market care will give you. It’s the industry’s best warranty and service, created to bring you absolute peace of mind in the very unlikely event that your steam generator ever has an issue.
A warranty that honors your trust in MrSteam
There is nothing more valuable to us than your trust, and we’re committed to earning it every step of the way. We value the trust you put in MrSteam when you buy our products, but we know that the true test of our commitment to you is what happens AFTER your purchase.
As with all mechanical systems for your home, you want to feel good knowing that a manufacturer will stand behind their product. Strong warranties affirm that you made the right choice for you and your family, and there’s tremendous comfort in knowing that if a problem comes up, it will be fixed.
That’s precisely why we’ve developed a warranty and after-market care that honors your trust for years to come.
Offering you the industry's best steam shower after-market care
Fortunately, with the durable design and stainless steel construction of our steam shower generators, it’s unlikely you’ll ever need to put this warranty to use. Through our superior engineering, rugged industrial grade components and elegant design, you’ll enjoy the industry’s best steam shower, period.
A professionally-installed, residential steam shower generator purchased through our authorized dealer network is guaranteed for as long as you own your home, and is backed by the following simple, yet comprehensive, warranty:
- Free in-home service for 2 years after your purchase. We come to you, and we fix the problem. Service, parts and labor are all free.
- Our parts are also covered by our lifetime warranty. So after two years, you can send the generator back to us and we’ll repair or replace it, free. Yes – shipping is covered too.
- Have questions? Call us. We have technical support staff in our east and west offices that are ready to help from 8 AM EST to 7 PM EST.
- No need to brew a pot of coffee and set aside time to read the warranty…it’s one page. One page in simple English. And if you read those first two bullet points, you’ve already got the gist of it. Take a look for yourself. Click on the image below and download the one page MrSteam warranty.
How the MrSteam warranty works
Again, this part is pretty simple. Just call us.
Call 800-76-STEAM (East Coast) or 800-72-STEAM (West Coast). If you’re within two years of your purchase and you have a warrantied issue, we’ll come to you and fix it at no charge.
After two years, call us and we’ll provide you with a Return Authorization Number, pay the cost for you to return the generator to us, repair it and ship it back to you, or we will ship you a replacement.
If you have other questions about your generator, contact our technical service department at 800-767-8326.
Register your MrSteam product online
To streamline your record keeping, make sure to register your purchase online. That way you’ll have our guaranteed best-in-class product and service ready if you ever need it.
Here for you every step of the way
Need help planning your new steam shower? We’re here for you.
Need help sizing a generator? Covered.
Have a question and need to speak with a steam expert? Just click the chat box on our home page.
Want to talk with a live person for technical support? Call us, 800-767-8326
Why should our warranty be any different? It’s beautifully simple and amazingly comforting…just like the rest of the MrSteam steam shower process.
And, our generators are designed and engineered right here in the USA. We have been in the steam business in New York City since 1917 and we maintain total quality control of all of our products. What’s not to love?
Ready to enjoy your MrSteam steam shower?
When you purchase a MrSteam steam shower, you can feel good knowing that it is backed by the industry’s best warranty, service and technical support. That means that you can focus on planning the home steam sanctuary of your dreams.